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Shipping & Returns

DOMESTIC SHIPPING & DELIVERY

SHIPPING OPTIONS

We offer two shipping options within the US:

1. Standard Shipping:

Orders placed Monday through Friday are typically shipped within 1-2 business days, excluding holidays. Delivery is estimated to take 5-7 business days after the order is shipped. Please note that this is an estimate only, and delivery times may vary depending on the destination.

2. Expedited Shipping:

If you need your item(s) sooner, please select one of our expedited shipping options.

- FedEx Standard Overnight:

Orders placed by 2pm (PST) Monday-Friday, excluding holidays, will be shipped the same day. Delivery is within 1 business day after shipping.

- FedEx 2Day:

Orders placed by 2pm (PST) Monday-Friday, excluding holidays, will be shipped the same day. Delivery is within 2 business days after shipping.

Please Note:

- Expedited FedEx Shipments are not available for a PO Box.

- Weekend delivery is not available for expedited shipping methods.

- If you require Saturday delivery, don't hesitate to get in touch with our Customer Center at 1-800-HERB-DOC (437-2362).

Returns

OUR RETURN POLICY

We want you to be delighted with your purchase. If, for any reason, you are not, we gladly accept returns within 45 days from delivery. Please follow the steps below to initiate a return:

1. Call the Customer Center at 1-800-HERB-DOC (437-2362) or email us at customercare@herbdoc.com with your order number, the items you wish to return, and the reason for your return. We will provide you with a return authorization and further instructions.

2. Be sure to choose a shipping method where you can track the delivery, as we are not responsible for lost items during returns. Please note that return shipping costs are not refundable.

HOW WILL MY RETURN BE PROCESSED?

After receiving your return, a refund will be processed to your original form of payment within 5 business days. Original shipping charges are nonrefundable. Depending on the financial institution, the funds can take a few days to post.

CUSTOMER CENTER

If you have any questions regarding your recent order, please call toll-free 1-800-HERB-DOC (437-2362) anytime between 6am and 7pm Pacific time Monday through Saturday or between 7am and 3:30pm Pacific time Sunday. One of our Customer Center team members will be happy to assist you.

shipping and Returns - herbdoc.com

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